Support
We are here to help with onboarding, governance workflows, billing, and verification. One team, one address.
Include your organization name and what you were doing — screenshots help us resolve things faster.
When to expect a reply
Elite includes a contractual SLA, and Enterprise and Elite receive priority responses. Pilot and Professional are supported on a best-effort basis, typically within one business day. There is one support channel — support@chainopus.pro — so nothing falls through the cracks.
Verifying a record needs no account
Anyone — a regulator, auditor, or counterparty — can verify an anchored chainCheck record independently on Polygon using its verification certificate or QR code. No login, no API key, and no charge. If a certificate ever fails to verify, send it to us and we will investigate.
Account & billing
Manage your subscription, members, and billing from Settings ▸ Subscription inside the app. Enterprise and Elite are invoiced on net-30 terms; for plan changes, upgrades, or invoice questions, email us and we will route it to the right place.
Security & incident reports
To report a suspected vulnerability or a security concern, email support@chainopus.pro with "Security" in the subject. Please do not include exploit details in a way that exposes other customers; we will follow up to coordinate disclosure.